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Excellent     Good     Average     Poor    

(Related to all the facilities that were available in the room, furnishing, ambience, space, comfort etc.)

Excellent     Good     Average     Poor    

(personnel, friendly, courteous, speed of service, Instant hospitality, quick service, friendliness of the staff, delivery of services, etc.)

Excellent     Good     Average     Poor    

(value against money - If the sum paid for room stay, food and services is reasonable, value ads for the cost paid, etc.)